Extended features

ism4Sugar provides 2 distinct categories of extended features. These are:

- SugarCRM with ism4Sugar (seamless integration of SugarCRM with ism4Sugar features)

Activities

This module (along with the emails module) make up the cornerstone of the Communicational Framework. Most basic calendaring programs allow you to view your appointments and tasks on your calendar, but they don’t offer a way of cross-referencing an appointment to a record. You can associate an activity (such as a call, meeting, or task) with just about any record type. Within the context of ism4Sugar, this means that all activities related to Issues, Issue Alternatives, Action Plans and Action Plan Items is just a click way.

Documents

Put everyone on the same page by sharing documents among all issue related stakeholders. It works well if several people are editing the same document and there is a need to keep track of the various versions.

Emails

This module is an email client that enables you to manage your emails.You can send and receive e-mails from within ism4Sugar. This means “no more hunting for that email in your inbox”. All emails related to Issues, Issue Alternatives, Action Plans and Action Plan Items can be found, and even sent, from a subpanel in the corresponding record type. Now you can keep track of everything. Nothing gets lost!

- ism4Sugar with SugarCRM (seamless integration of ism4Sugar with SugarCRM core features)
 

Sales Force Automation

• Lead, Contact, and Opportunity Management to pursue new business, share sales information, track deal progress, and record deal-related interactions.
• Account management capabilities to provide a single view of customers across products, geographies, and status.

Marketing Automation

• Lead management for tracking and cultivating new leads.
• Email marketing for touching prospects and customers with relevant offers.
• Campaign management for tracking campaigns across multiple channels.
• Campaign Wizard to walk users through the process of gathering information such as the marketing channel, targets, and budget needed to execute a campaign effectively.
• Campaign reporting to analyze the effectiveness of marketing activities.
• Web-to-Lead forms to directly import campaign responses into Sugar to capture leads.

Customer Support

• Case management to centralize the service history of your customers, and monitor how cases are handled.
• Bug tracking to report, track, and manage product bugs. Bugs are defects or features associated with a particular revision of a product.

Collaboration

• Activity management for emails, tasks, calls, and meetings.
• Content syndication to consolidate third-party information sources.

Provide Sales Force and Marketing Automation with:

• custom Issue Management, Action Plans (and Action Plan Items), Assignments and Blogging features. These module include: Accounts, Contacts, Opportunitites, Leads, Campaigns, Targets and Cases.

Provide Customer Support with:

• custom Issue Management, Action Plans (and Action Plan Items), Assignments and Document features. Blogging features for Bug Tracker and Projects. As well as Effort Logs for Bug Tracker and Action Plan Items.