Scope

An “issue” can be defined as a situation, problem, or activity that has happened or is happening which impacts upon the expected outcomes of a process. This can be thought of as a gap between your actions (activities) and stakeholder expectations (expected outcomes). In consecuence, Issue Management is the process used to close that gap thus aligning organizational activities and stakeholder expectations.

The following workflow depicts what you will be able to do with ism4Sugar.

ism4Sugar basic workflow

Now this process  can be triggered from any record in any SugarCRM module so anyone can determine exactly where the issue arose!

All this, plus ... instant access to all issue related blogs, emails, meetings, calls and information to really put you in command and manage your Issues!