Issue Management add-on for SugarCRM-CE. Allows you to easily and efficiently record, assign and track all types of CRM related issues, up to their resolution.
ism4Sugar belongs to a series of add-ons developed by SESWCustoms with the extention of SugarCRM-CE basic functionalities in mind. Ideal for small to medium-sized companies who need efficient tools at a reasonable price. In other words, Fitness for Purpose!
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ism4Sugar is 100% SugarCRM-CE compatible in look and feel, and code |
Key Points to keep in mind
ism4Sugar gives you a robust method of identifying and documenting issues and problems that occur during the life cycle of any CRM process. It makes it easier to evaluate issues, assess their impact, and decide on a plan for resolution. It helps you capture the details of each issue, so that stakeholders can quickly see the status, and who is responsible for resolving it.
When you implement ism4Sugar, you add an "Issue Management Framework" to SugarCRM. This framework will establish defined processes and clear protocols to ensure appropriate action, particularly given the diversity of issues and their potential consequences.
This will send a message to the stakeholder community that you have a comprehensive plan to deal with issues quickly and effectively. This organized approach to managing issues provides many valuable insights that can be used to refine and improve your future results and those your company, employer and/or members of your team.
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